Responsible Gaming at e111
— Play Smart, Stay Safe

1. 18+ Age Restriction

e111 operates exclusively for adults aged 18 years and above. This is a non-negotiable platform rule that applies to every player in Bangladesh, regardless of the game type, payment method, or promotional offer involved. Gambling is an adult activity, and e111 takes its responsibility to prevent underage participation with the utmost seriousness.

At the point of registration, all players are required to confirm that they are aged 18 or over. Following registration, e111 may request identity documentation — including a National Identity Card (NID), passport, or other government-issued proof of age — to verify this declaration. Access to deposits, withdrawals, and real-money gameplay is conditional on successful age verification.

Where e111 has reasonable grounds to suspect that a player may be under the age of 18, we reserve the right to suspend the account and freeze any associated funds pending verification. If verification confirms that the player is a minor, the account will be permanently closed and all deposits returned in full. No winnings accumulated by a minor will be paid out under any circumstances.

2. Recognising Signs of Problem Gambling

Problem gambling can affect anyone, regardless of experience level, income, or how long they have been playing. The key difference between recreational gambling and problem gambling lies in the level of control a person maintains over their activity. e111 believes that early recognition of warning signs is one of the most effective ways to prevent harm.

The following self-assessment checklist outlines common behavioural patterns associated with problem gambling. If you find yourself answering "yes" to several of these questions, we encourage you to contact our support team or take advantage of one of the protective tools described on this page.

Recognising a problem is the first and most important step toward addressing it. e111 staff are trained to identify players who may be experiencing difficulties, and we may proactively reach out if our responsible gaming monitoring systems flag unusual patterns in your account activity. This is done with your best interests in mind, not to restrict your enjoyment of the platform.

3. Player Protection Tools Overview

e111 provides a comprehensive suite of player protection tools that give you direct control over your gambling activity. These tools are available to every registered player on the platform and can be activated through your account settings or by contacting our support team at [email protected]. None of these tools require a fee or waiting period to activate (with the exception of limit increases, which carry a mandatory 24-hour review window for your protection).

4. Deposit and Spending Limits

Managing how much money enters your e111 account is one of the most practical ways to keep gambling within a budget you are comfortable with. e111 allows every registered player to set deposit limits in Bangladeshi Taka (BDT), applicable across all supported payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.

You may set deposit limits at three levels:

• Daily Deposit Limit: The maximum total amount you may deposit in a single 24-hour period (Bangladesh Standard Time, midnight to midnight).
• Weekly Deposit Limit: The maximum total amount you may deposit across any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you may deposit across any rolling 30-day period.

If you attempt a deposit that would cause your account to exceed any active limit, the deposit will be declined and you will be shown your current limit status. Deposit limits can be reduced instantly — they take effect from the moment the change is saved. Increases to a deposit limit, however, require a 24-hour waiting period before they become active. This delay is a deliberate player-protection measure and cannot be overridden by any member of e111 staff.

In addition to deposit limits, e111 also supports loss limits and wager limits for players who wish to exercise even finer control over their spending. Contact our support team at [email protected] to configure any of these limit types, and they will be applied to your account within one business day.

5. Self-Exclusion Programme

Self-exclusion is a formal commitment you make to yourself to stop gambling on e111 for a defined period of time. It is the most powerful protective tool available on the platform, and e111 treats all self-exclusion requests with the highest priority. Once a self-exclusion is activated, it cannot be reversed before the end of the chosen exclusion period — this irreversibility is intentional, as it removes the temptation to undo the decision during a moment of weakness.

e111 offers the following self-exclusion options:

• 6-Month Exclusion: Your account is fully suspended for a minimum of 6 months. All marketing communications are halted immediately.
• 12-Month Exclusion: A one-year suspension of all account access, deposits, betting, and promotional contact.
• 5-Year Exclusion: An extended exclusion period for players who require a substantial break from all gambling activity.
• Permanent Exclusion: Your e111 account is permanently and irreversibly closed. This option is available to any player who decides they do not wish to continue gambling on the platform. Any remaining balance will be returned after identity verification.

To request a self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Your account will be suspended within 24 hours of your request being confirmed. During the exclusion period, e111 will not send you any promotional offers, bonus notifications, or marketing communications of any kind.

At the end of a self-exclusion period (excluding permanent exclusions), your account will not be automatically reactivated. You will need to contact e111 support and undergo a brief welfare check before your account can be reopened. This process is designed to ensure that you have the opportunity to reflect on your decision before resuming gambling activity.

6. Time-Out and Cool-Off Features

A time-out is a shorter, more flexible break option for players who feel they need to step away from the platform without committing to a full self-exclusion. During a time-out period, your e111 account remains registered in the system, but you will not be able to log in, place bets, or make deposits. Any active bonus offers are paused for the duration of the time-out.

Available time-out durations on e111 are:

• 24 Hours — a single-day cooling-off period
• 48 Hours — a 2-day break for brief reflection
• 7 Days — a one-week pause that covers a full gaming cycle
• 30 Days — a monthly break, useful around payday periods or high-stakes sporting events such as BPL or T20 World Cup fixtures

Time-outs can be activated immediately through your account settings or by contacting [email protected]. Like deposit limit reductions, time-out activations take effect instantly and cannot be reversed before the period has elapsed. Once a time-out expires, your account will resume its normal status automatically unless you have chosen to extend the break.

We recommend using the time-out feature proactively — not just reactively. If you know that a busy sporting calendar is approaching (such as a major Bangladesh Tigers cricket series or an IPL season) and you want to set boundaries in advance, activating a time-out or adjusting your deposit limits ahead of time is a sensible and mature approach to managing your gambling activity.

7. Getting Help and Support

If you believe that gambling has become a problem for you or someone you care about, it is important to seek help promptly. Problem gambling is a recognised condition with well-established support pathways, and there is no shame in reaching out. The earlier the issue is addressed, the easier it is to manage and resolve.

e111's responsible gaming support team is available around the clock at Bangladesh Standard Time (UTC+6). You can reach them at [email protected]. All communications are treated with strict confidentiality. When contacting us for responsible gaming support, please include your registered email address and a brief description of your concern so that we can respond as effectively as possible.

Our support team can assist you with the following:

• Activating any of the protective tools described on this page — deposit limits, time-outs, or self-exclusion
• Reviewing your account activity history and identifying patterns of concern
• Providing information about external gambling support organisations available to players in Bangladesh
• Processing a permanent account closure on request, without requiring a reason to be given
• Facilitating the withdrawal of any remaining account balance to the payment method of your choice

If you or someone you know is in immediate financial distress or psychological crisis as a result of gambling, please seek professional help from a qualified counsellor or medical practitioner in your area. e111 staff are not qualified to provide clinical mental health support, but we can help you take the first practical step of securing your account while you seek appropriate professional assistance.

8. Protecting Minors and Parental Controls

e111 is an adult-only platform and takes the protection of minors extremely seriously. No person under the age of 18 may register an account, make a deposit, or participate in any real-money game or betting activity on the e111 platform. This rule applies regardless of parental or guardian consent.

If you share a computer, tablet, smartphone, or other device with children or teenagers, we recommend taking the following precautions to ensure that e111 cannot be accessed by minors on your device:

• Always log out of your e111 account when you have finished your session, and do not allow your browser to save your login credentials on shared devices.
• Use a strong, unique password for your e111 account that is not used for any other service and that younger household members cannot easily guess.
• Consider using parental control software on shared devices to restrict access to gambling websites. A variety of parental control applications are compatible with Android and iOS devices commonly used across Bangladesh.
• Do not leave your e111 account open or your device unlocked in situations where a minor could access it unattended.
• Speak openly with older teenagers in your household about the risks of gambling and the legal age requirement.

If you suspect that a minor has accessed the e111 platform using your account or a separately created account, please report this to our support team at [email protected] immediately. We will investigate the matter promptly, suspend any account involved pending verification, and take all steps necessary to prevent further access by the minor in question. Any deposits made by a verified minor will be returned in full.

e111 does not direct any marketing, promotional material, or advertising toward individuals who are under the age of 18 or who have indicated to us that they are minors. Our marketing practices are designed to target only adults who have demonstrated an interest in lawful online gambling entertainment.